Introduction

Paxton UK trading as Paxton Associates Ltd appreciates that your privacy and the protection of your personal information is important, this statement discloses how Paxton Associates will use your data and work to protect it.

Paxton Associates is registered under the Data Protection Act 1998 under registration number Z7868329 The information you provide is safeguarded under the terms of that Act. To find out more information about the data protection act please visit: https://ico.org.uk

Who we are

Paxton Associates are a fully regulated Mortgage Brokerage which is Directly Authorised by the Financial Conduct Authority (FCA) with a reference number of 300341. We are a limited company registered in England & Wales with Companies House our registration number is 4468880.

Your Data

To enable us to provide you with the best service, it is a regulatory requirement that we collect enough data to comply with our “Know your customer” (KYC) obligations set out by our governing body the FCA.

Your data includes things like Personal information (name, address, date of birth), financial information, health information etc. That data will be collected and stored in compliance with our obligations on secure servers within the EU in an encrypted format where possible. Emails for example are not usually encrypted, however as your personal data can be used to enable fraud, we will only send and receive your personal data via an encrypted email service.

Your personal data will not be sold to any third party companies. We may need to share your information with other companies, for example Mortgage lenders and Insurance companies with the intention of obtaining you products as agreed with yourself.

We may also use your data to keep in touch with you about your application, existing policies or products and services we think you may be interested in. In line with GDPR, any marketing emails/letters/calls we send will only be sent where you have specifically opted in. You will of course be able to remove you from any marketing lists at your request.

Your data, where it relates to an application we have made, will be kept for the required period by our governing body. Any information that is not required to be kept on file for this purpose will be deleted as soon as no longer required

Seeing your data

You are able to request a copy of the information we hold on you through a Subject Access Request (SAR). We will respond to you within one calendar month. Where you would like to request the data held on you, you must do this in writing to:

Paxton Associates
5 Mascalls Park
Paddock Wood
Kent TN12 6LW

Right for Removal

You can request your data is removed at any time. Where we are able to do this, we will do so, however in line with our specific industry (Financial Services) requirements, we may need to keep your data on file indefinitely. We will inform you where that is the case.

Further information

If you would like further information on how we use your data or if you have any Data Protection queries, please contact us on 01892 834371 or in writing at:

Paxton Associates
5 Mascalls Park
Paddock Wood
Kent TN12 6LW

Complaints
If you would like to complain about how we have handled your data, you can do so in the first instance to the address/number above. If you are unhappy with our response, you can contact the Information Commissioners (ICO) office using the details below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow SK9 5AF
Telephone: 01625 545 745

Or you can email the ICO through their website at:

https://ico.org.uk/concerns

Cookies Policy
Last updated: (08/03/2018)

Paxton Equity Release (“us”, “we”, or “our”) uses cookies on www.paxtonequityrelease.co.uk (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Paxton Equity Release uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service.

What are your choices regarding cookiesIf you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

http://www.allaboutcookies.org

http://www.networkadvertising.org

Analytics

This website uses Google Analytics to track user interaction. We use this information to determine the number of people using our website, to better understand how you find and use our website, your journey to and from our site but also how you travel through it. 

Google Analytics records data that does not identify you as an individual such as geographical location, your type of device, your type of internet browser, operating system and age group. Google Analytics is a third party data processor. Google Analytics uses cookies at the heart of its application, details of which can be found on https://support.google.com/analytics/answer/6004245

Disabling cookies on your internet browser or opting out of cookies will stop Google Analytics from tracking any part of your visit to any area of our website. For further information on cookies in section 4. Disabling cookies via our pop up reminder may also prevent some areas of our website to operate in the way they are intended.  The current default for data retention at google is 26 months.

Who we share your data with

We do not share your personal data with any third party. Your data is only used in connection with the services you have requested.

What rights you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Security and Performance

We may use a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses of visitors to the site.

Links to other websites
This privacy and cookie notice does not cover links within this site connecting to any other websites.